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Lost Passes

Discussion in 'Universal Orlando' started by graspthesun, Aug 12, 2017.

  1. graspthesun

    graspthesun Premium Member

    Feb 21, 2013
    Likes Received:
    New Orleans
    So, as I'm trying to gear up for my trip next month, I'm realizing that I've lost my MyUniversalPhotos card and my Annual Passes. Both are good through September 30/October 2 respectively and I need to figure out how to replace them.

    Ideally, I'd like to get my Annual Pass numbers ahead of time so I can purchase my HHN passes before I get on site.

    Any suggestions on where to get help?
  2. JoeCamel

    JoeCamel Premium Member

    May 20, 2015
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    Ever Lurking
    Customer service 1 (407) 363-8000
  3. Renaldo

    Renaldo Newcomer

    May 16, 2018
    Likes Received:
    I realize this is an old thread, but I just wanted to post my experience somewhat related in case anyone else ever encounters the same thing.

    Several years ago we drove the seven hours to get to Universal, and upon checking in to our hotel, came to the realization that our annual passes were left at home sitting on the dining room table.

    What a goof!

    We weren't sure what to do, so first thing the next morning we headed down to guest services at the entrance to Islands of Adventure to see what could be done.

    The people there were very friendly, and once they verified that we were in fact annual pass holders, they brought us in, took our photos, and printed new passes on the spot.

    This took perhaps 20 minutes total - and there were six of us! We were in the park in no time, and best of all, there was no charge.

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