- Mar 24, 2019
- 57
- 93
i have an annual pass that i pay the total on rather than per month or whatever payment plan they have.
So everything i say only pertains to an AP that is paid for the year, dont know what they do for APs on a payment plan.
i usually go to universal orlando every year for HHN.
this year HHN is closed; i have asthma; you have to wear masks in the heat (i would die); yada, yada, yada.
so i called up customer service, explained that i only go during HHN time, they closed HHN, could i please put a hold on my AP cuz i wont be coming this year.
took a while on hold, but customer service came back and told me that they could invalidate my current AP and create a new AP for me that has the same amount of time on it as my current pass does (i had 8 months left on it).
New AP will be waiting for me to claim it when i decide to go to Universal again (have to go pick it up at customer relations; they gave me a code).
So if the current state of affairs makes it unlikely that you will go to Universal this year, Universal is understanding and willing to work with you.
I am very satisfied with my outcome and customer service was really very nice and helpful.
Hope this helps someone.
So everything i say only pertains to an AP that is paid for the year, dont know what they do for APs on a payment plan.
i usually go to universal orlando every year for HHN.
this year HHN is closed; i have asthma; you have to wear masks in the heat (i would die); yada, yada, yada.
so i called up customer service, explained that i only go during HHN time, they closed HHN, could i please put a hold on my AP cuz i wont be coming this year.
took a while on hold, but customer service came back and told me that they could invalidate my current AP and create a new AP for me that has the same amount of time on it as my current pass does (i had 8 months left on it).
New AP will be waiting for me to claim it when i decide to go to Universal again (have to go pick it up at customer relations; they gave me a code).
So if the current state of affairs makes it unlikely that you will go to Universal this year, Universal is understanding and willing to work with you.
I am very satisfied with my outcome and customer service was really very nice and helpful.
Hope this helps someone.