Hey there, I recently returned from a couple of trips to Universal Orlando. The first was a trip to Universal and IoA. The next was for HHN. These are just a few observations (irritations) that I think need some refinement.
The App:
On the first trip, I purchased Quick Service dining plans and used them. It’s a small annoyance but those passes still show in my wallet. They’re not dated and there’s no indication they’ve been used. I’m thinking, if I purchase one for a future trip, how will I tell them apart? Why didn’t these disappear or get archived in another section of the app? There’s an option to view used and expired tickets but these didn’t go there. We used all meals and snacks on the plans. Doesn’t make sense.
Annual Passes:
I purchased seasonal passes using the AMEX and got the $150 credit which was great! The full amount of the passes was billed to the card. Yet, the description in the app for each pass includes #ISFLEXPAY#. I didn’t choose Flex Pay when making the purchase so why does it say this? I don’t want to start getting billed monthly when they expire.
HHN Tickets Annual Pass Discount:
I purchased my ticket to HHN using the annual pass page which is supposed to offer a discount. Had to enter my pass number and so forth. I purchased my friend’s ticket on the regular page since they are not a pass holder. Guess what? Same price. All it did was create an inconvenience because her ticket showed up in my wallet on the app, but mine didn’t. Had to retrieve it from my email. I don’t understand why it didn’t register with the app as the other one did.
That leads me to my biggest gripe. I also purchased express passes for HHN. I assumed we would get a little card or ticket...something that would fit in a lanyard, especially since you have to present it for every use. Well, I chose to print tickets at home and I did. Took them and thought they would scan them and replace my paper printouts with something as just described. Nope. We had to fold 8 1/2 x 11 papers up, stick them in our pockets and hope they didn’t get wet or torn before the night was over. It’s 2019. They can do better. I mean, Cabana Bay can give me a plastic room key with my name on it that fits in a lanyard or wallet and I can save it as a souvenir but Universal can’t give you the same for an Express Pass?
The App:
On the first trip, I purchased Quick Service dining plans and used them. It’s a small annoyance but those passes still show in my wallet. They’re not dated and there’s no indication they’ve been used. I’m thinking, if I purchase one for a future trip, how will I tell them apart? Why didn’t these disappear or get archived in another section of the app? There’s an option to view used and expired tickets but these didn’t go there. We used all meals and snacks on the plans. Doesn’t make sense.
Annual Passes:
I purchased seasonal passes using the AMEX and got the $150 credit which was great! The full amount of the passes was billed to the card. Yet, the description in the app for each pass includes #ISFLEXPAY#. I didn’t choose Flex Pay when making the purchase so why does it say this? I don’t want to start getting billed monthly when they expire.
HHN Tickets Annual Pass Discount:
I purchased my ticket to HHN using the annual pass page which is supposed to offer a discount. Had to enter my pass number and so forth. I purchased my friend’s ticket on the regular page since they are not a pass holder. Guess what? Same price. All it did was create an inconvenience because her ticket showed up in my wallet on the app, but mine didn’t. Had to retrieve it from my email. I don’t understand why it didn’t register with the app as the other one did.
That leads me to my biggest gripe. I also purchased express passes for HHN. I assumed we would get a little card or ticket...something that would fit in a lanyard, especially since you have to present it for every use. Well, I chose to print tickets at home and I did. Took them and thought they would scan them and replace my paper printouts with something as just described. Nope. We had to fold 8 1/2 x 11 papers up, stick them in our pockets and hope they didn’t get wet or torn before the night was over. It’s 2019. They can do better. I mean, Cabana Bay can give me a plastic room key with my name on it that fits in a lanyard or wallet and I can save it as a souvenir but Universal can’t give you the same for an Express Pass?
