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Sapphire Falls Resort

  • Thread starter Thread starter Brian G.
  • Start date Start date Sep 9, 2014
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amityboattours

amityboattours

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645
Location
York, England
  • Jul 14, 2016
  • #841
IzzyB said:
Especially if you booked online and didn't even have a clue this was the first day.
Click to expand...
I'd imagine there is an extremely low percentage of people in that particular situation today, if any tbf.
They'll all be getting free drinks and maybe more if they decide to complain further, so I'm sure it'll all be smoothed over and forgotten about by the end of the day. The age of TripAdvisor reviews has overall benefitted customers much more than it has stressed out hotel managers in these cases!
 
STL

STL

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Joined
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Messages
508
Location
St Louis, Mo
  • Jul 14, 2016
  • #842
Mad Dog said:
I knew you weren't going to pass up the Rum Bar. :cheers:
Click to expand...
I know we only met once, but you know me very well! :wave::cheers:
 
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Brian G.

Brian G.

Editor-in-Chief
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Orlando, FL
  • Jul 14, 2016
  • #843
IzzyB said:
90 minutes?!? That is crazy. They should have anticipated this since they have opened other hotels before and had extra staff on site with laptops to get people checked in faster. I would be livid if I had to wait 90 minutes to check into a hotel. Especially if you booked online and didn't even have a clue this was the first day.
Click to expand...

No other way to really prepare for it. I'm at hotel and there are plenty of employees as "all hands on deck". Just can only do so much to check-in all rooms at once, especially during Summer.
 
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Teebin

Teebin

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East Central Florida
  • Jul 14, 2016
  • #844
BriMan said:
I'm at hotel
Click to expand...

Which wing is open? I assumed it was the wing next to Hollywood Way?
 
Brian G.

Brian G.

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  • Jul 14, 2016
  • #845
Teebin said:
Which wing is open? I assumed it was the wing next to Hollywood Way?
Click to expand...

From looks of it, all wings open. Convention area is still the area under work. I'll double check though.
 
IzzyB

IzzyB

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  • Jul 14, 2016
  • #846
BriMan said:
No other way to really prepare for it. I'm at hotel and there are plenty of employees as "all hands on deck". Just can only do so much to check-in all rooms at once, especially during Summer.
Click to expand...

I don't know. Maybe it is me. But I would not be a happy camper, especially with two kids. It would take more than a couple free drinks to satisfy me with a 90 minute wait. I have to imagine there are people like me. I normally wait at most 10 minutes to check into a hotel. 80% of the time I walk right up to an open person and check in. I would never expect a 90 minute wait.

Put 20 employees checking in people and it would move faster. Again, I will say, they have opened hotels before, they had to know this was coming since they know how many reservations they had. A big way to prevent this would have been up front only allow 30% of the rooms to be occupied the first night, then 60% the next, than 80%, then finally 100%. Then you don't have so many people checking in at once. So they could have done things, but they decided not to.

I realize this will fade and go away and most people won't remember outside of a couple bad reviews on trip advisor. But still I feel this should have been thought about ahead of time.
 
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Brian G.

Brian G.

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  • Jul 14, 2016
  • #847
IzzyB said:
I don't know. Maybe it is me. But I would not be a happy camper, especially with two kids. It would take more than a couple free drinks to satisfy me with a 90 minute wait. I have to imagine there are people like me. I normally wait at most 10 minutes to check into a hotel. 80% of the time I walk right up to an open person and check in. I would never expect a 90 minute wait.

Put 20 employees checking in people and it would move faster. Again, I will say, they have opened hotels before, they had to know this was coming since they know how many reservations they had. A big way to prevent this would have been up front only allow 30% of the rooms to be occupied the first night, then 60% the next, than 80%, then finally 100%. Then you don't have so many people checking in at once. So they could have done things, but they decided not to.

I realize this will fade and go away and most people won't remember outside of a couple bad reviews on trip advisor. But still I feel this should have been thought about ahead of time.
Click to expand...

You not familiar with how cruise ships board? Same idea today. This won't be happening again after today.

And they opened 3 since they became a Resort, but only 1 since they became "relevant" with Cabana Bay, and that opened in sections and not during the middle of Summer.
 
Teebin

Teebin

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  • Jul 14, 2016
  • #848
IzzyB said:
I don't know. Maybe it is me. But I would not be a happy camper, especially with two kids.
Click to expand...

My motto is, never go to the grand opening of ANYTHING. I didn't see Hogsmeade etc. until November of the same year and yet I lived 20 minutes away and had an AP. Krazy Krowds drive me bonkers.
 
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UNIrd

UNIrd

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  • Jul 14, 2016
  • #849
The issue is apparently with the RFID technology and the hotel room keys is crawling and taking up to 4 minutes for one key.

I came from work so I was in a button down and slacks so I actually had to open up my suitcase in the bathroom to change. I'll just head to the parks and check in later.
 
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IzzyB

IzzyB

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  • Jul 14, 2016
  • #850
Teebin said:
My motto is, never go to the grand opening of ANYTHING. I didn't see Hogsmeade etc. until November of the same year and yet I lived 20 minutes away and had an AP. Krazy Krowds drive me bonkers.
Click to expand...

Oh I agree. I would not be there. But when booking online for a vacation were people well aware this was the first day? Because I am wondering if everyone knew that is in line.
 
Scott W.

Scott W.

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Glasgow
  • Jul 14, 2016
  • #851
BriMan said:
You not familiar with how cruise ships board? Same idea today. This won't be happening again after today.

And they opened 3 since they became a Resort, but only 1 since they became "relevant" with Cabana Bay, and that opened in sections and not during the middle of Summer.
Click to expand...

Exactly. I don't know what the average stay is but even if we assume it's 4 days, divide the queue by 4 and even then not everybody would be showing up early like today.

Not to mention it's going to be mostly new staff and training can only do so much.
 
ChrisFL

ChrisFL

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  • Jul 14, 2016
  • #852
amityboattours said:
Really not just trying to be a 'negative nancy' here, but whilst this place looks perfectly serviceable, I don't think it has enough of a unique/original identity compared to the other on-site's.
Click to expand...

I agree, it looks very boring/generic overall, except for the pool area. I was expecting something that looked much more premium. The interior shots of the main lobby are also extremely bland.

 
Teebin

Teebin

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  • Jul 14, 2016
  • #853
UNIrd said:
The issue is apparently with the RFID technology and the hotel room keys is crawling and taking up to 4 minutes for one key.
Click to expand...

Goodness, this has not been a good year for Universal and RFID!
 
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Galaxy Defender

Galaxy Defender

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Joined
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Atlanta, GA
  • Jul 14, 2016
  • #854
Teebin said:
Goodness, this has not been a good year for Universal and RFID!
Click to expand...
RFID:
Rarely
Functioning
IDentification
 
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K

Kungaloosh1937

Rookie
Joined
Dec 16, 2012
Messages
94
  • Jul 14, 2016
  • #855
They're having massive issues with check in and key printing.

But otherwise, it's beautiful and most certainly a deluxe resort. Every bit as much as the other three. It is the moderate because it doesn't include Express and the rooms are slightly smaller.
 
UniversalCityFL

UniversalCityFL

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Joined
Jan 28, 2013
Messages
510
  • Jul 14, 2016
  • #856
ChrisFL said:
I agree, it looks very boring/generic overall, except for the pool area. I was expecting something that looked much more premium. The interior shots of the main lobby are also extremely bland.

Click to expand...


I agree. The intended theme is quite weak (where are we again, exactly?) and the interiors of the hotel feel a little sterile. Lobby feels like a convention hall.

If you compare this to, say, Royal Pacific, which hits you over the head with the South Pacific theme the moment you step into the lobby. Or CBBR. (Or HRH or PBH!). The moment you walk into those hotels it just "clicks" and you "get it". Sapphire doesn't do that for me.
 
IzzyB

IzzyB

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Orlando, FL
  • Jul 14, 2016
  • #857
BriMan said:
You not familiar with how cruise ships board? Same idea today. This won't be happening again after today.

And they opened 3 since they became a Resort, but only 1 since they became "relevant" with Cabana Bay, and that opened in sections and not during the middle of Summer.
Click to expand...

I am familiar. In the old days in your package you would get the information which it would tell you it would take long and be their early, etc. You would also be grouped and wouldn't all be in the same line. Now they do online check in which makes the actual check in process much quicker and when my mom went she said she barely waited to board the ship.

My point was they should have seen this coming and done something like limit first day reservations. They could have easily done this and prevented from the whole hotel checking in on the first day where there are bound to be issues (like the key issue).
 
Teebin

Teebin

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Messages
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  • Jul 14, 2016
  • #858
I would hope they are just not finished with the theming. The walls with the air vents are currently blank slates that need to be filled.
 
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UniversalCityFL

UniversalCityFL

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Messages
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  • Jul 14, 2016
  • #859
Screen Shot 2016-07-14 at 4.20.29 PM.png


Sorry for flipping out on this hotel but I seriously do not get the theme. Why is there a mid-century starburst lamp in a carribbean hotel? It has no business being there. Where are the wicker chairs? The pastel colors? The beachy-breezy vibe? I know I'm being a snob but from a designer's POV, this is a huge missed op.
 
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SpatulaShack

SpatulaShack

Minion
Joined
Mar 16, 2010
Messages
683
Location
New York, New York
  • Jul 14, 2016
  • #860
Alexshow said:
...I forgot about that Lowes is the ones owning it..
Click to expand...

Just to be clear, Loews does not own any of the 5 on-site hotels. They are wholly owned by Universal and are operated by Loews. At least that is what I've always been told internally. Universal writes the checks and designs the hotels and Loews operates them. Am I wrong on that?

"EDIT: I just did some digging and found this article in the Orlando Sentinel that explains the relationship in more detail. Universal Orlando's three existing hotels are owned by a joint-venture in which Loews holds a 50 percent stake and Universal has a 25 percent share. The remaining 25 percent is owned by the Seminole Tribeof Florida, which owns the Hard Rock brand. That joint venture invested more than $580 million in the first three hotels, according to regulatory filings"

So it appears they both own the hotels. Is that still the case after the full acquisition by Comcast where they purchased all controlling interest in the Universal Orlando property?
 
Last edited: Jul 14, 2016
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