GadgetGuru
V.I.P. Member
I just saw a different version of this story on the front page of Yahoo.
We might be hearing about this for a while.
We might be hearing about this for a while.
I just saw a different version of this story on the front page of Yahoo.
We might be hearing about this for a while.
Yeah, sure. That'd be great, but fat chance that's happening.If it gets too much, Universal can always announce Harry Potter or Nintendo or the new resort or T2 replacement or SLOP.
Her reaction to this is why we're having this conversation... The TM'S are trained to accommodate eligible disabled people as they should. Pretty much "EVERYONE" can ride Kong and that's the end of the story. Theme parks have very few rides that accommodate every size so to cry discrimination on an attraction that can accommodate the gamut of dimensions is beyond realistic imo.I disagree I think it’s a very reasonable request. In fact I would go a step further and say this is something the TM’s should be trained to automatically do. This doesn’t only discomfort her, but other riders in her row. I certainly wouldn’t want to be squeezed into a row like that. I’ve had it happen to me a handful of times, it’s not the best thing. It’s kind of like how some ride vehicles take different combinations of children and adults, 2 adults or adult with 2 children for example. Now her reaction to this is a different story.
I agree totally she’s turning this into something it isn’t. This isn’t about accommodating a disability, it’s just a basic seating request. It’s apparent from the compensation that Universal offfered that they feel themeselves they failed to offer an appropriate level of customer service. I’m just saying this should be a pretty common sense request to honor for the comfort of everyone, not just the larger guest.Her reaction to this is why we're having this conversation... The TM'S are trained to accommodate eligible disabled people as they should. Pretty much "EVERYONE" can ride Kong and that's the end of the story. Theme parks have very few rides that accommodate every size so to cry discrimination on an attraction that can accommodate the gamut of dimensions is beyond realistic imo.
#Unless you're kong himself
No... Now we're not going to sit here and act as if anyone who gives a half plausible complaint to customer relations won't be offered something. She was offered no more than what she should have been offered from a business standpoint. If Disney or Universal let every plus size person opt to determine seating the wait times would be no where near as accurate as they stand. Imo it's a fail for universal to admit wrongdoing in this case. You're either special needs or not.I agree totally she’s turning this into something it isn’t. This isn’t about accommodating a disability, it’s just a basic seating request. It’s apparent from the compensation that Universal offfered that they feel themeselves they failed to offer an appropriate level of customer service. I’m just saying this should be a pretty common sense request to honor for the comfort of everyone, not just the larger guest.
Well whatever, you’re entitled to your opinion. Universal did nothing legally wrong here. From a customer service standpoint I personally wouldn’t want to be crushed into a vehicle simply because some employee can’t or isn’t allowed to make a common sense adjustment to loading a vehicle. People spend a lot of money and wait a long time for these experiences it should be comfortable and enjoyable for everyone. Of course I’m the type of person who doesn’t get all upset waiting a couple extra minutes for my fast food if it means it’s not quite as “thrown together”, so that’s just my perspective.No... Now we're not going to sit here and act as if anyone who gives a half plausible complaint to customer relations won't be offered something. She was offered no more than what she should have been offered from a business standpoint. If Disney or Universal let every plus size person opt to determine seating the wait times would be no where near as accurate as they stand. Imo it's a fail for universal to admit wrongdoing in this case. You're either special needs or not.
I agree totally she’s turning this into something it isn’t. This isn’t about accommodating a disability, it’s just a basic seating request. It’s apparent from the compensation that Universal offfered that they feel themeselves they failed to offer an appropriate level of customer service. I’m just saying this should be a pretty common sense request to honor for the comfort of everyone, not just the larger guest.
I don't know exactly how Universal operates, but there usually is some sort of justification unless management is just being purely lazy. In my time working at Disney I denied compensation many many times when policies had been followed correctly and nothing was done wrong.Because Universal offered some form of compensation, it doesn’t mean they’re wrong. They simply didnt want it to escalate like it has.
Something like this has probably happened before and nobody has ever known about it, this doesn’t need to be headline news and Universal offering something that costs them virtually nothing is worth paying for all the bad PR that has came out of it.
In my opinion a good grouper would see her coming and group her with another group with children or simply put one less in that row. No one would even know that anything was different and everyone would be happy.but what's to stop every person in line from requesting a private row, a private cart, just me and my kids etc... I don't know it seems like rides in Orlando are already made with the typical American tourist in mind. Are the rows on Kong really that tight? I find it hard to believe that they couldn't accompany six women of her size semi comfortably and if the other riders are smaller there should be even more room. I just am not buying it. She doesn't even look that big to be honest?
Its tough to get good grouper. Sometimes it is tilapia being passed as grouper.In my opinion a good grouper would see her coming and group her with another group with children or simply put one less in that row. No one would even know that anything was different and everyone would be happy.
but what's to stop every person in line from requesting a private row, a private cart, just me and my kids etc... I don't know it seems like rides in Orlando are already made with the typical American tourist in mind. Are the rows on Kong really that tight? I find it hard to believe that they couldn't accompany six women of her size semi comfortably and if the other riders are smaller there should be even more room. I just am not buying it. She doesn't even look that big to be honest?
It’s really not that slippery of a slope. In the rare instance where someone says “hey we’re not really all fitting in this row” you just say “step off we’ll get you in a row with more room”. If a larger person goes to a restaurant and the hostess seats them at a booth and the larger person says they have a hard time fitting, they don’t just say tough luck deal with it and leave them to squeeze in. It’s really just common courtesy and treating people the way you would want to be treated.Eh one could argue when it comes to loading a high capacity Orlando theme park attraction people on the loading stations should be thinking of the guests as numbers, there is no time to consider each and every riders wants and desires, and I truly believe its' a slippery slope. You begin just giving guests whatever they request and soon you'll have groups of two demanding their own rows because they have anxiety or claustrophobia or they didn't' shower that morning. I mean every time I get on a plane I get self conscious about my weight when I have to squeeze between two strangers, but I don't ask the airline to kick one of them off.
Eh one could argue when it comes to loading a high capacity Orlando theme park attraction people on the loading stations should be thinking of the guests as numbers, there is no time to consider each and every riders wants and desires, and I truly believe its' a slippery slope. You begin just giving guests whatever they request and soon you'll have groups of two demanding their own rows because they have anxiety or claustrophobia or they didn't' shower that morning. I mean every time I get on a plane I get self conscious about my weight when I have to squeeze between two strangers, but I don't ask the airline to kick one of them off.