This is what I always come back to when people complain about the value of a Disney trip compared to Universal. I’d actually argue that service (in terms of friendliness and recovery, at least) are making huge strides at Universal, but that “nickel and dime” feeling hasn’t gone away yet. I don’t want to be barraged with Express Pass advertisements after paying to get into the park. I don’t like trying to look at a digital menu and getting interrupted by an animated Coke ad. And I REALLY hate being harassed by timeshare salesmen when trying to just enjoy a day I already paid for. Add stuff like the first-time parking charge or random little maintenance issues outside of the rides (when’s the last time every parking garage escalator/moving walkway was working, for example?) and I really don’t understand how anyone can definitively say Universal is a better value. If all you’re interested in are rides (of which, maybe only two have really hit in the last 9 years) then totally, but at least the Disney parks respect you and your wallet after you’ve paid to get in.