Epic Universe Food and Drink General Discussion

[belloq87]

But be forewarned: they're REALLY pushing the app as the only way to the order to the point of being almost rude about it.

That's very frustrating to hear, and that does not sound like world-class service to me.

I am not going to have good things to say about my experience if I'm constantly being treated like an annoyance because I want to pay with physical money.

 

[DarkMetroid567]

The quasi-table service is my least favorite thing about Toadstool Cafe and it’s such a huge bummer that Epic is going full steam ahead on the idea. The whole mobile ordering component just seems to make it even more strange.

 

[fryoj]

Ok show me on the app where to remove cheese - Holds phone up to their face.

 

[UNIrd]

The quasi-table service is my least favorite thing about Toadstool Cafe and it’s such a huge bummer that Epic is going full steam ahead on the idea. The whole mobile ordering component just seems to make it even more strange.

I actually don't mind mobile ordering and prefer it even. When it works great like at Minions Cafe, I'm all for it. Plus the fact that it lets you apply your AP discount unlike Disney? Even better!

But if it's not working or you need an alternative for any reason, it should be readily available and not have to discuss with a manager to be "allowed" to order at a register like in my experience.

 

[belloq87]

discuss with a manager to be "allowed" to order at a register like in my experience.

That is absurd.

I'd love to know what the rationale is for making guests jump through hoops like that. Because if they want a cashless park, just make it a cashless park and publicly announce that policy. I would spend significantly less in that scenario, but at least they'd be above-board and clear about it, and everyone would know where things stand. No "make certain guests feel like second-class citizens for having certain preferences and/or needs to try to push them towards the payment method we want" treatment necessary.*

* I mean, it's not necessary now, either, obviously.

 

[DarkMetroid567]

I actually don't mind mobile ordering and prefer it even. When it works great like at Minions Cafe, I'm all for it. Plus the fact that it lets you apply your AP discount unlike Disney? Even better!

Oh no, I’m a big mobile order-er, and my Magic Key applies its discount at Disneyland so it’s weird to hear WDW doesn’t do the same.

It’s moreso, as belloq noted, the aggressive push towards making mobile ordering a part of a multi-step process. I wouldn’t be upset if you could just mobile order and pick up your food. But it seems that’s not what’s going on here.

 

[Cup_Of_Coffee]

I go to Orlando to get off my phone, not make it part of my experience. This all sounds extremely frustrating and a poor, unnecessary use of technology.

 

[GAcoaster]

I go to Orlando to get off my phone, not make it part of my experience. This all sounds extremely frustrating and a poor, unnecessary use of technology.

My experience has been positive with ordering through the app. Much better to be sitting at a table than standing on a quick serve line. The only time we experienced an issue with the speed of service was at Three Broomsticks, but the place was packed so it was understandable.



I’ve been craving that mudslide since my last visit. All those frozen drinks were good and really strong!

 

[jseal777]

There may be a hot air blast complete with fire on Monsters. Maybe, IDK.

I can't eat 5 Guys between April and Nov. in Orlando. If I do I sweat grease.

5 Guys might be a bit too much in the summer.

Maybe 3 guys.

 

[StarTrekGeek]

I’m really split between which restaurants I love the most here. Pizza Moon, Meteor Astropub, Oak + Star, Cafe L’air De La Sirene, and Spit Fyre Grill have all been amazing! Also those macaroni cones in Isle of Berk - I would literally do ANYTHING to have those macaroni cones again. I personally can’t wait until I’m able to try these options again at some point!