With the canceled days, performers are now being asked about working Monday’s and Tuesdays.
Halloween Horror Nights 31 (UOR) - News & Info
- Thread starter Brian G.
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- Feb 15, 2012
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Universal said they'll add days for Premier pass holders, so I imagine they'll add days in late October.
- Sep 7, 2015
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Anyone else find it a bit tacky that guests with tickets for the 28th/29th have to pay the difference to attend another date if its more expensive? I'm sure there are some locals who can just attend an evenly-priced Wednesday or Thursday later in the event, but if you're a vacationer who's only down there for a week, it's either pay up more money or try to get a refund. Feels like a cheap way to scrounge an extra $25 out of customers who already have had their vacation drastically altered by this hurricane...
Don’t expect those days to be highly staffed. Lots of people saying no already. I’d expect a lot of holes per normal when they do Monday/Tuesday makeup days.
- Jul 8, 2019
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That's what they're doing according to their Twitter Account. Has anyone had better luck talking to Guest Services about it? I'm currently on hold approaching two hours.
- May 26, 2010
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That is disappointing, and I'm sorry you're experiencing this. Can't guarantee it'll produce a different outcome, but it might be worth (respectfully/diplomatically) tweeting about it and tagging Universal's social media team. No idea if they're going to be fully active during this but may be worth voicing your concern.
- Apr 21, 2013
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I can confirm - switched from Thursday to Saturday and paid an additional $37. Unreal.
I Would’ve fought it with a supervisor. Seems unfair.
That was the case with the last "makeup" day (2017 maybe?). Still better than nothing, which technically they could get away with.
- Apr 21, 2013
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- Sep 23, 2013
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- Oct 29, 2020
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I just received an email from Universal regarding refunds and such. They seem to be doubling down on that extra charge..
"Travel plans booked directly with Universal Orlando for Wednesday, Sept. 28 and Thursday, Sept. 29 can be altered without any cancellation or change fees imposed. If you reschedule your tickets to a higher-priced date, you will be required to pay the difference in price."
A nice bit of good news. A six house tour opened up Saturday and I was able to snag it! I still have my fingers crossed to get some kind of Express Pass on the day.
- May 26, 2010
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Man, that is really unacceptable and poor service.
- Feb 15, 2012
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Yeah just bite it for the price difference and upgrade the tickets to any night of HHN.
- Sep 23, 2013
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- Jul 27, 2015
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New head of operations for the parks.
EDIT- (Pulling in a tangential conversation from the Winter’s Wake thread)
So, heading into 2020, the HHN team was Charles, Patrick, and Blake. Charles was the “lead” but he split house direction responsibilities with Patrick while Blake focused on Streets. This has actually been the set up for several years; Mike was predominantly oversight of the event (the lead).
The pandemic hit in 2020 and Universal had to cut staff. So, Patrick got let go (A&D lost about a third of their staff). The houses were done, regardless.
This year, Blake got a new job in Tennessee and left Universal. That left Charles in charge of directing the entire event. It sounds overwhelming, except Orlando is now run by the same person who ran Hollywood. So there’s a belief that “one person” can direct the entire event.
Now, it’s important to understand that-contextually-Blake, Patrick, and Charles-do not “design” the houses. They conceptualize, write, and produce them. The actual design is predominantly freelance work. It’s also important to know that A&D, even now, has 10-ish incredibly talented and creative people who direct individual houses. So, it’s still not a “Murdy” situation.
There was some discussion that Universal may try to bring Patrick back, but I haven’t heard anything on that in months. For a while, Universal was struggling to fill some of their designer positions because freelance can often pay more than salary, so Patrick may be content for the time being.
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