her merch didn't sell and her house was really hated, both things could tell you that Chance isn't loved, OR that the design for the merch and the design of the house were poor. it's tricky. her house is sometimes considered one of the worst houses ever.
but like you said, people love seeing her.
but do people love her because she reminds them of Harley Quinn? or do they love her because she's coworkers with Jack?