Universal Customer Service

[Jon Fu]

^ I have mentioned it many, many times, and I've actually said to GR that they can build as many new attractions as they want, but if they don't improve their customer service in multiple areas, it won't matter, as the guest wants to also feel special.

I don't want to feel special; I want to get the feeling that they know what they're doing and that the whole park isn't a big pressure cooker looking to blow.

 

[Jon Fu]

Let’s talk about Universal’s customer service.


http://insideuniversal.net/2015/08/editorial-lets-talk-about-universals-customer-service/

 

[William]

It's wildly unfortunate that the customer service is merely a hit-or-miss experience. My interactions with the park's team members are either great or horrendous, rarely anything in between. They only have so much time to get this fixed before the customer service is put to the real test in Hogsmeade next year.