I think it's mostly lingering effects of the evolving job market post-covid. Customer service-type jobs are struggling badly everywhere. I overheard employees this weekend talking about how Universal is calling back applicants as quick as possible to fill open jobs. And it's pretty evident too. Saw a lot of TMs on their phones in a way that I don't ever remember seeing during previous trips. Doesn't ruin my experience as it's better to at least have these stands open, but the standards, or at least enforcement of them by leadership, has loosened.