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Mobile App Help & Tips

kristenabelle

Newcomer
Apr 12, 2018
43
Coming in next week for a few nights (first time at Cabana Bay, exciting!) and I've been having some issues with the mobile app.

According to TMs, there are so many accounts tied to my email address that the app won't let me log in. Don't know how that happened, but it's kind of a mess. They've been working on the issue since August (I have a case number and everything), but with days to go I'm still unable to log into the app.

I've been told it's not an issue for virtual line (great) but I won't be able to use a mobile wallet/mobile order. Has that been a must-do for folks lately? I'll be in the parks on W-Th if that makes a difference (not weekends). I can use a different email to create a new account, but it's my work email and I'd rather not if I can avoid it.

thanks in advance for your help!
 

JoeCamel

Premium Member
May 20, 2015
5,471
Upper Lower
Coming in next week for a few nights (first time at Cabana Bay, exciting!) and I've been having some issues with the mobile app.

According to TMs, there are so many accounts tied to my email address that the app won't let me log in. Don't know how that happened, but it's kind of a mess. They've been working on the issue since August (I have a case number and everything), but with days to go I'm still unable to log into the app.

I've been told it's not an issue for virtual line (great) but I won't be able to use a mobile wallet/mobile order. Has that been a must-do for folks lately? I'll be in the parks on W-Th if that makes a difference (not weekends). I can use a different email to create a new account, but it's my work email and I'd rather not if I can avoid it.

thanks in advance for your help!
If you have a CC is it really any different? Just set that up as the payment source. I would use the other email and get a fresh account setup then have GS sort it out while you are here.
 

kristenabelle

Newcomer
Apr 12, 2018
43
If you have a CC is it really any different? Just set that up as the payment source. I would use the other email and get a fresh account setup then have GS sort it out while you are here.
Thanks! Yeah since I can't even log into the app, I'd have to set up a whole new account. and given that I've spoken with TMs three times over the phone in the span of three weeks and it hasn't been fixed, I'd rather not spend park time dealing with it. But I think I'll go ahead and set up that second email & attach my card, just to make sure it's all in place before I get there.
 

JoeCamel

Premium Member
May 20, 2015
5,471
Upper Lower
Thanks! Yeah since I can't even log into the app, I'd have to set up a whole new account. and given that I've spoken with TMs three times over the phone in the span of three weeks and it hasn't been fixed, I'd rather not spend park time dealing with it. But I think I'll go ahead and set up that second email & attach my card, just to make sure it's all in place before I get there.
I would do the new account but get those others cleaned up. They might cause a problem in the future.
 
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kristenabelle

Newcomer
Apr 12, 2018
43
Have you tried logging in online to remove some attached emails?
I have! At first I wasn't able to log in via the desktop - thought it was a password issue so I tried to reset, and never got the reset password email.

From what TMs/Tech are telling me, it's that different accounts for me are all tied to the single email I have on file. So the system didn't recognize which account I was trying to access, I guess. They said they've seen it before, especially with folks who never really used the mobile app. But they asked me to check in every so often to see if there was progress on my ticket.

I thought I had a breakthrough today because I successfully got a password reset email, successfully logged in on the desktop, and tried to do the same for mobile (using the new password), but kept getting this error:

IMG_4535.PNG
 
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kristenabelle

Newcomer
Apr 12, 2018
43
If all else fails sign up for a throw away universal email and create a new account?
Yeah, I'm going to make one last call today and then do this. Hopefully they'll keep the app simple & easy to use, and I can avoid major MDE-like headaches in the future