Toothsome Chocolate Emporium (USH)

[Mad Dog]

Sounds like word of mouth is killing their business. That's going to take a lot of work, marketing and operations, to change that negative perception. They probably need to publicly apologize and start over with a completely new affordable food menu and operations. The worst thing they can do is to 'cut' entertainment and service. That'll just accelerate the troubles.

 

[Rideguy70]

New theory... Universal is closing all these Citywalk locations to force guests into Toothsome, as there will soon be literally no other place to shop or eat.

 

[coaster31]

New theory... Universal is closing all these Citywalk locations to force guests into Toothsome, as there will soon be literally no other place to shop or eat.

You must eat at toothsome or be stuck in city walk for eternity

 

[Skipper Justin]

The one in Orlando is always crazy busy too. They really need to try better. Podcast the Ride has mentioned how bad the experience has been several times too.

 

[TheUniC6]

The one in Orlando is always crazy busy too. They really need to try better. Podcast the Ride has mentioned how bad the experience has been several times too.

Orlando has a different clientele of visitors vs USH that makes the concept of Toothsome click better there. Plus better chefs apparently.

 

[Ron101]

Bigger portions first, and reasonable prices second. Nothing like them setting your plate down and you say “that’s it?” Antojitos has this problem too. Portions are way too small.

 

[Jerroddragon]

Bigger portions first, and reasonable prices second. Nothing like them setting your plate down and you say “that’s it?” Antojitos has this problem too. Portions are way too small.

Plus after Coivd they got ride of free Chips

I used to eat at Antojitos more...and went on my first date with my now wife but we just don't go back because its LA you can find as good if not better Mexican places in LA/The Valley (shout out to salsa and beer, which not only provide pree chips but this also bean dip with it)

 

[Mad Dog]

Bigger portions first, and reasonable prices second. Nothing like them setting your plate down and you say “that’s it?” Antojitos has this problem too. Portions are way too small.

Interesting. I always experienced portions at Toothsome Universal Orlando that were huge, more than we could comfortably finish. I stopped ordering appetizers because the entree portions were so large, and prices were reasonable for a theme park setting. It sounds like the Hollywood Toothsome had a Chapek like direction that has contributed to their failure thus far. Bad decisions at opening haunt restaurants.

 

[OrlLover]

Interesting. I always experienced portions at Toothsome Universal Orlando that were huge, more than we could comfortably finish. I stopped ordering appetizers because the entree portions were so large, and prices were reasonable for a theme park setting. It sounds like the Hollywood Toothsome had a Chapek like direction that has contributed to their failure thus far. Bad decisions at opening haunt restaurants.

Which is so odd to me that they can’t get it right in a location like LA. You have access to some of the best restaurants and chefs in the country.

So Uni Creative seriously couldn’t figure some concepts that work specifically for the Hollywood park ?

Hopefully they decide to finally give the West coast a proper budget to fix up their City Walk like they’ve done to Orlando the past several years.