Show Quality Team Ensures Seamless Guest Experience
.....Just as The Wizarding World of Harry Potter™ inspired the creation of The Universal Way to spread shared accountability and service excellence, it also inspired a renewed focus on show quality throughout our resort. Under senior leadership’s guidance, Universal Orlando formed a team dedicated to maintaining show excellence daily in every corner of our resort. Over the past year, the team has been focused on preserving and enhancing show quality in The Wizarding World of Harry Potter and looking for opportunities to make improvements resortwide.
.....The Show Quality team has been addressing improvements in both parks all year, including replacing the Marvel emblem lamps in Marvel Super Hero Island, repainting the rooftop of Circus McGurkus, reupholstering the seats at the Horror Make-Up Show, repairing and painting the roof of the Brown Derby Hat Shop, and adding realistic chimney smoke at The Wizarding World of Harry Potter.
.....One of largest projects that the team completed in 2011 was reinventing the circular structure or “drum” on the second level of the AMC Universal Cineplex 20. The Show Quality team worked to enhance the drum, by repainting the structure and adding a new LED high-tech lighting system that saves approximately 12,000 kilowatts of power. The multi-colored lights can be programmed to coincide with music for a dazzling show.
.....“This project was a huge undertaking and was a very long process due to the location of work. It took a team effort to pull this off with little impact to our guests,” says Scott Lewis, Manager of Show Quality. Much of the Show Quality team’s efforts could not be possible without the help from the different departments within Technical Services. “The project required many internal and external partnerships and support from our Operations team which made it possible.”
.....The new CityWalk drum can easily be seen from I-4 and is a shining example of this team’s impact. “The Show Quality team has already made a huge impression on our resort,” says Tim Samels, Sr. Director of Facilities. “I am very proud of this team’s ability to build strong partnerships and coordinate these substantial projects and am eager to see their continued footprint in 2012.”
.....Be sure to check out the Show Quality team’s work across our resort!