Universal's Epic Universe General News & Discussion

[queenmetroid]

Disneyland: fiat few months were not getting the projected figures leading to a temporary cash flow WDW: Opened with pretty much no Tomorrowland and half of Fantasyland unfinished. EPCOT: Every attraction broke down opening day, including a serious malfunction on Spaceship Earth that almost led to serious injuries. Universe of Energy took a year to work reliably, while Imagination never worked as intended USF: Everyone knows this disaster. AK: Complaints about the storyline in the safari led to rapid changes

IOA opened relatively ok. The Disney-MGM Studios also, but thats because the majority of attractions (Stunt show, star tours, part of the tour) were not yet finished.

This is not an attack on you personally, but none of these situations are comparable. Disneyland was 70 years ago and essentially invented the theme park. Walt Disney World wasn't much longer after that. The others are at least three decades old. I get that opening theme parks is hard, but Universal has the benefit of running parks for more than 30 years, and plenty of modern parks to study (including one of their own, albeit in a different cultural context). Saying that "theme parks have always had issues" just unfairly glosses over that someone could legitimately (and easily) have an awful day on a once in a potentially lifetime vacation. This isn't like a movie where you can go back to your local theater; this is a top-billed destination park that people travel to and pay high prices to get into, and it was an even worse value before they added the park hopper. Normal people aren't going to know the difference between a one year old park and a ten year old park because they aren't advertised any differently, and that feels unfair that you could walk in and have a chance to never experience two rides in a park where advertising makes zero mention of that fact.

This park is completely indefensible at this point. I haven't talked much about my own personal experience with Epic Universe on this forum, but it's very far from where it needs to be, and I wish people would stop rewarding this mediocrity with their money. Unfortunately, my criticism of Universal here is as harsh as it needs to be. They need to do better.

 

[GAcoaster]

I wonder how many Annual Pass Holders they've lost. Starting two weeks ago, they're again offering three extra free months if you renew.....plus 3 free months for new AP's. That's the type of offer usually made when stuff gets iffy, like right after covid and when attendance was dropping before Epic was going to open. I had to call last week to renew since the online site was glitching every day I tried online. When I 'called' to renew they were doing a big time hard sell trying to get me to add the soon closing Volcano Bay to my AP, and then trying to get me to book a vacation in March (which I had already booked). The salesman (Anthony) was very polite though and I always give credit to a salesperson for making a good effort to upsell. That's good business. That's a good sales rep.

But did any of us ever think they'd be offering free months to AP's a year after softs. I think that says a lot.

I would say that's as much our current economy/uncertainty as it is a case of alienated passholders though. Everyone is offering deals to try and meet attendance goals right now. Many people are weary about spending money right now.

While Epic is still having issues, they have upped their numbers for daily guests, so they must have some confidence in things improving. Yes there's still more downtime than anyone would like to see, but it has improved over the course of nearly a year now.