I mean that Universal opens up a new store HP about travel, create cool travel posters for store decoration, yet don't initially sell them. There's a complete disconnect on Universal's part, in my opinion with the overall design and selection of their merchandise. Disney has realized what people want:
Dapper day dresses? Here's the dress shop! Home goods? Look at all of these stores we've opened! Millenials want Disney stuff, but don't want to look like a permanent tourist? Check out Disney Style. People love retro? We made a whole line of Mousketeer merch. Hey, they even reference their past attractions and general park history in some merch!
Universal lacks this diversity and variation in their product-line/ an overall willingness to be self-referential in their product. They don't really have home goods, rarely have nods to their park history, and overall still feels cheap (aside from HP and HHN merch.)