Halloween Horror Nights 31 (UOR) - News & Info
- Thread starter Brian G.
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- Sep 23, 2013
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The zones are so very dark that yes, now that you mention it.
A lot of flashing photos. I saw people going into the boo holes in scarecrow and no one did anything.
Definitely noticed it this year, less selfies, less flashlights on. Did witness a guest touch a scare actor and it was quickly noticed by both other guests and the zone supervisors.
As crowded as opening weekend was, it might have been a good thing for the rest of the event for improving operations.
I only went for a few hours on Friday & Sunday night, but I have some big observations from an Ops stand point.
- Crowds are flowing for houses, but causing huge logistics elsewhere. This needs to be addressed, and I'd argue much sooner rather than later
- Food & Bev is a MESS right now. I get it was opening weekend, but the fact that everything was so over run was really not a good look and very poor for crowds. My wife & I wanted to try a lot of different food, but pretty much skipped all of it because it was 30 minute waits for food.
- Tribute Store also a mess right now, I've been going to HHN since 2006, Tribute Stores have been a thing for about 4 or 5 years now, first year I've ever seen a line opening night of the event to get IN the store. That's absurd
- Weeknd house was really good, like better than anticipated good. Great job Universal.
- Streets are great; but I feel like crowds don't flow well in Sweets because of so many factors pushing against it. I hope they really work out operational logistics
- I didn't experience it, but I know merge points & lack of training are huge issue with a lot of the houses right now. If you're going with Express, you honestly might leave frustrated. Lots of people voicing that they bought express and still waited 40 minutes because ratios hadn't been adjusted.
- Teenagers were everywhere on Friday night, I actually felt out numbered, so I'm not sure where you guys were but Friday at 10pm I saw typical Friday Teenage crowds.
- Universal probably should have required management to do Xtra Shifts based off crowd levels. The amount of crowds I saw definitely warranted the call to action from Leadership.
- Sep 23, 2013
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One small thing I noticed, out of the 3 bathrooms I visited, only one sink had soap ( out of the 4 or 5 sinks)
Everyone had to make line for soap. It was pretty uncomfortable.
I never thought soap would be a problem at HHN
- Sep 26, 2018
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Not to mention nearly every Freestyle machine being out of ice.
Kinda ridiculous, especially this past weekend being one of the hottest this year.
Saw lots of people down on the ground this past weekend exhausted/dehydrated.
Went to Carowinds back in June and was pleasantly surprised at how serious they were taking the summer heat with constant announcements reminding guests to drink water/relax/go indoors for a few minutes, etc.
Love what Universal/HHN teams do creatively, but UO operations are holding the resort back.
- Feb 15, 2012
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Universal is the only parks I see proactively putting out glasses of water for guests at restaurants and snack stands. So.
Really? Never seen them put out trays with water in them.
- Sep 23, 2013
- 4,160
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during horror nights you can get a free water in the little Dixie-sized plastic cups (as many times as you want around the park ) at any restaurant or food kiosk,
but you have to ask for it, and it feels like most people dont know. even when i ask for a cup and i dont pay, people in line behind me react like this :bigeye:
- Feb 15, 2012
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theyre like 8oz clear cups but need to be bigger. Wish they’d just fill water bottles again….
- Sep 23, 2013
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- 3,765
I brought a HydroPeak and refilled it all weekend at the Freestyle Machine with water, but don't even think about ice.
I get that the resort is spread thin, but you might want to look introspectively at your TSAT results and why you're not attracting & retaining talent (it's pay & work loads fwiw).
I get that the resort is spread thin, but you might want to look introspectively at your TSAT results and why you're not attracting & retaining talent (it's pay & work loads fwiw).
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They do, but most guests don't know about it so they either have to find a water fountain or buy bottled water.
- Sep 23, 2013
- 4,160
- 3,765
- Feb 15, 2012
- 17,171
- 47,166
