I say that Universal should shut the thing down completely for a long time and run extensive tests every way they can to permanently fix all problems guests are complaining about and any others they can find themselves. Then act like the thing is brand new, do soft openings, and do the whole thing the right way. If they do this there should not be problems with roughness, music, reliability, or anything else for a long time. And if that's what they're doing now, and they're doing it right and they care, kudos, Uni. If not, then I can put Rockit permanently in the FAIL pile.