I think that the whole boarding pass thing is dropping the ball on Disney's side. All new rides have high demand, but the thing here is that this particular ride was rushed into completion. The ride wasn't ready in May, the ride wasn't quite ready for January. We know the ride was way behind schedule and they feared it wouldn't even be ready for their opening dates for this winter. We know the rumors that the rides, specially in Orlando, are running at the very low end of capacity. Turning rides over to operations mere weeks before the opening date is a huge problem. Rides used to be completed and handed over months in advance. Operations would do the regular AP previews, CM previews and soft openings way before the opening date. The kinks would be ironed out and people were allowed to screw up and get used to handling the ride weeks in advance. CMs assigned to the ride would test loading periods and would make observations on how to make the process better. They hit the ground running on opening day, having a smooth operation since the trial period was a long one. With this ride they had like a week of CM previews with a load of guests not even close to the low ends of capacity. They do not test the ride in real world conditions and guests are suffering for it, suffering for Disney's failure on getting the rides on time. They had impossible deadlines, knowing all the problems the rides had and that it might require a lot more time to get them fully ready. They decided to erase the trial period and let the regular guests navigate through the frustrating period of soft openings: ride breaking down constantly, low capacity and inconsistent experiences. When you get to soft open a ride or you get on a CM preview, you know in advance that your experience may suffer because you are a guinea pig and you are grateful you are being consider to test the ride (I did several when I was an AP on USH). But regular guests must be very frustrated that they planned a vacation or a trip to be able to ride ROTR to get there and being told that they won't get to ride it because Disney didn't plan well. I would be frustrated as well. I wouldn't mind waiting in line for 2 or 3 hours to be able to ride (heck, I did it for Transformers in the first months) but boarding groups are just so random.