I think the dark period, when Blackstone owned the company, really made a permanent scar on the way the company handles “wins”
Universal in the past had always relied on their big new summer opening to bump attendance and numbers for the next year. They, like other parks, opened new things to keep people coming back
Then marched in Blackstone and the tourism decline, Universal found themselves in a curious predicament of cost cutting and money saving. Things looked pretty bleak around the company and there were many talks of which effects, rides, etc would go seasonal or have effects cut.
In all honesty, Universal really fell behind during this period and somewhat tarnished their brand (something I think they’re just now recovering from).
So, when 2008 rolled around, and the *clap* biggest *clap* IP *clap* ever *clap* was announced to have a new magical land, people waited. Why? I believe because there was no reason to go to Universal in 2008. Nothing new, cost cutting everywhere, and the same experience for a higher price.
Universal went as far as to give out free tickets to people in the mail, it got pretty bad.
Fast forward and the ‘boy who lived’ really paid off for the company, and we are sitting in 2019 with a completely transformed resort that has exploded so fast it’s unreal. Yet, I believe management, marketing, anyone who has been working for the company says “well what if”. What if Potter all the sudden stops being popular? What if there is another recession? What if?
I believe they have grown so fast that they don’t realize how much they have grown, and haven’t adapted management wise, marketing wise, etc
I mean, they are consistently in the top 10 most attended theme parks in the world, let that sink in. There are a ton of theme and amusement parks in the world.
I think they still think of themselves in many ways as the “summer vacation” resort and in other ways realize that they are a year round destination, it’s very odd.
So with things like the Harry Potter coaster, it makes perfect sense as to why they would not release any information about it, while at the same time, it is aggravating to fans/people in the know.
I think everyone is ready for a Universal to be more aggressive with staying in the public eye. I would say, regarding their current expansions, they are ready as well. It just seems they are still hung up on the pre-Potter mentality. Which I believe is a huge mistake.
I don’t think marketing is dumb, I don’t think management is dumb, I do think they need to adapt to their new resort and start managing the new Universal Orlando
Stop asking “what if” and start asking “what next”
God bless America