Jerroddragon
Platinum Member
- Jun 27, 2017
- 9,065
- 6,057
Thats a featureAI as a tool is fine imo. But it should only be that, really. A tool that is there for writers or whoever to use to assist them. But even then, I feel like creativity will be lost, especially once studios find the writers who are really willing to lean hard on AI.
I lost something recently in a Lyft ride. I bring this up because Lyft is a company (like many) that has completely replaced human customer service with an app where you need to jump through hoops to try to talk to an actual human. I never did get back my lost item due to the terrible customer service that Lyft offers. Not even their social media team responds.
AMC has a similar thing where it’s impossible to talk to a human when I had an issue, but at least their social media team was great about it and not only resolved my issue, but just essentially gave me $20 for my troubles. It’s great AMC helped me, but it honestly is terrible to cut corners and for there to not be a human customer service agent to talk to. Just makes it feel like the customers are not valued in any way.
I feel like what companies loveeee about AI is it's cheaper and since it's just a system it will give out the minimum in terms of benefits to customers
AMC is a great example, talk to a human and you 9/10 times get the help plus something for your trouble but with an automatic system you might get zero help