Epic Universe Ticketing Info, Advice, & Speculation

[rhino4evr]

Congrats to everyone that got opening day tickets. How exciting.

 

[Mike S]

Sorry, yes - if you message the official Universal Orlando Resort account on Facebook and then type 'Team Member' in the message window it connects you with a real person instead of the chat bot.

8:30 AM

I think I have to just call it quits. I’ll enjoy the park later.

Congrats to everyone that got opening day tickets. How exciting.

 

[GA-MBIT]

Hmmm.

 

[Alicia]

Did anyone receive a receipt for their tickets? I see the charge was made on my card, but no receipt yet and I don't see the tickets in my wallet. Also booked Terra Luna for one night on 5/22 for early entry.

Emails are behind due to volume. As long as you saw the "Your order is now complete" screen at the end you should be fine. It could be several hours before you get an email and see tickets in your wallet now.

 

[Mike S]

I have the day off so at this point I might as well wait to make the phone call and see what they can do for me.

 

[Tyc00n96]

Can you try downloading Chrome from the app store quickly? Just checked and I'm still seeing the 22nd as available.

Edit - it sounds like other people are having the same problem as you. It looks like support is back online on the UOAP facebook group, you can try messaging the official Universal Orlando Account and saying 'Team Member' to speak to a real person.

Someone has said that logging out then back in on the app sorted the issue for them:

View attachment 23885

I've been dealing with this since 5am. I was able to log in for my friends this morning and get their ticket but now I'm the only one in my group left without one. I was in a non stop loop all morning.

 

[boomerthom]

Emails are behind due to volume. As long as you saw the "Your order is now complete" screen at the end you should be fine. It could be several hours before you get an email and see tickets in your wallet now.

Just got it a couple minutes ago, crisis averted!

 

[Bill Cipher]

Since my partner and I have separate accounts this has been a real headache. I have an opening day ticket in my cart but her account is stuck in the paused queue. I'm hesitant to buy the opening day without seeing it in both of our carts at the same time.

The part that really rubs me the wrong way is that yesterday evening we called the UOAP phone line and asked them to merge our tickets into one account to prevent this, but they insisted that having the other's pass information was enough to make a single purchase.

 

[Crypt Keeper]

Either I have to wait for opening day to become available again for passholders or wait for single-day tickets for the general public to be released.

Not a fun situation tbh.

 

[Alicia]

Either I have to wait for opening day to become available again for passholders or wait for single-day tickets for the general public to be released.

Not a fun situation tbh.

Yes. Or you can purchase a currently for sale 3-day ticket package that includes 1 day at Epic with a start date at or right before May 22.

I have a feeling there’s still a lot of opening day ticket inventory left to sell to general public though, whether through these multi day passes already available or single day tickets when they become available. I have to imagine the AP single day tickets are limited per day.

 

[HalfGlass]

Question regarding “current” annual pass. I have an active annual pass and my girlfriend has a recently purchased one, but she hasn’t activated it yet at a park. Will it qualify on her end so she can buy a ticket? Haven’t been able to get through yet…

 

[Mike S]

Currently waiting on the phone and I’m pretty sure it just said 90 minutes

I’m going to wait for that to loop around again to be sure.

Edit: I’M IN!!!!!!

 

[JustLikeMe]

Question regarding “current” annual pass. I have an active annual pass and my girlfriend has a recently purchased one, but she hasn’t activated it yet at a park. Will it qualify on her end so she can buy a ticket? Haven’t been able to get through yet…

Universal have said that annual passes need to be activated at the parks before they are eligible to buy a 1-day ticket but who knows, the messaging hasn’t been consistent so worth a call?

 

[Mike S]

Trying to get the 23rd and also on a whim asked about Express. According to them there will be no Express at opening.

 

[Crypt Keeper]

Five hours just to see if opening day is available again.

 

[Mike S]

I got the 23rd

She’s going to check if she can get me the 22nd and then she would just refund the first purchase.

 

[pmorosin]

Anyone think there will be 2 day general public passes made available for late August in the coming months? My AP expires in a couple weeks and not sure whether or not I should by two one day tickets now or wait it out. Will be renewing my AP in August too.

 

[rhino4evr]

Anyone think there will be 2 day general public passes made available for late August in the coming months? My AP expires in a couple weeks and not sure whether or not I should by two one day tickets now or wait it out. Will be renewing my AP in August too.

My personal guess is no. If you have the ability to buy tickets now for the dates you want I would do so. If they do , The savings isn’t going to be significant enough to not be able to pick the day you want to visit

 

[Parkscope Joe]

One day one park ticket is $179 on Christmas. I doubt they’ll increase prices 22% for epic.

Opening day tickets are $154 or so.

 

[Tyc00n96]

View attachment 23887
Five hours just to see if opening day is available again.

mine says 2:20pm