Ah... well that is something. I suppose the lack of screaming crowds and the bright tv lights didn't help the situation. I disagree that their costumes and makeup are beyond reproach, but agree that they had a ton of people jumping out at them, perhaps all including the break team.
It's interesting to me that when asked out of context what means more in a haunt, set design is usually higher. But when the event happens, people just want monsters jumping out at them and yelling some equivalent of "boo". Seems fickle but maybe not.