I'm sorry, but I have to push back a bit on this. Not all of this is the ops fault - for whatever reason, after 29 years of doing this, design continues to fail to account for their presence in the mazes. Scenes - especially those with actors in vulnerable positions - need to be designed with the understanding of op placement and functionality. This isn't done 90% of the time and results in bad, awkward show for everyone.
I haven't attended Orlando's event since 2015, but their ops program has always been overly aggressive in yelling at guests to be as close as humanly possible to he people in front of them. It's been rare that I've seen ops actually intercede or assist with an actor in peril. I'm not saying it doesn't happen... I'm saying this barely seems to be the focus of their presence.
These mazes need to be built with foresight on where ops will be placed so as not to distract from the scene and also in a way where they can actually assist performers. Ops also need to be radically retrained to focus on optimizing guest flow, avoiding unnecessary interruptions, and assist actors as necessary. Currently, the overwhelming consensus is that's not happening.