My question is: does Royal Pacific have any “in room surprises” I could possibly add to our reservation? Such as flowers or champagne/wine?
The concierge desk is actually the desk to touch base with, not front desk.
They also have a book with full menu and pricing. It’s insanely overpriced. As in, not worth it at all, overpriced.
I know all three deluxes and Sapphire has this at concierge. Not sure about the the bottom 3.
They haven't replaced the Rewards program, like they promised. A real shame.Not a good look for their Deluxes.
Agreed. For Loews to not have a loyalty program is just ridiculous.
While they’re not large by current hotel standards and have a different management/ownership model (one of the very few chains that are asset heavy); it’s no excuse for not having some form of loyalty program.
I’d say the easiest comparison to them in terms of size and locations of properties would be Omni, who doesn’t have their *own* loyalty program, but partners with other brands for a combined one called “Discovery”.
Thompson was also very comparable to Loews prior to being acquired by Hyatt; and they also had a loyalty program called Joy of Life for all Joie de Vivre hotels.
Small luxury hotels partnering with Hyatt is another example.
Loews is far too large and in far too many business-centric locations to offer zero incentives for repeat business. In the hospitality business, it means everything and costs basically nothing.
I never use them anymore outside of Orlando for this very reason.