I think it is a very, very profound error to assume the folks making the decisions at major corporations are doing so in a particularly intelligent or informed way. Yes, they have access to a great deal more information then you or me, but they are also human and just as subject to the same arrogance, groupthink, and lack of self-reflection that afflict us all - moreso, often. As far as echo chambers go, a message board ain't got noting on a corporate board room packed full of millionaires. Reading any business history should quickly disabuse you of the unquestionable wisdom of corporate decision-makers. Indeed, all we need to do is look around - the entire entertainment industry is reeling right now because they made a series of ignorant, hasty, lemming-like, wildly overconfident decisions regarding streaming and traditional theaters. Or we can look at individual companies like Warner Bros. or certain social media firms for demonstrations of just how badly rich, powerful corporate decision makers can misjudge their own industry, audience, and product.
Basically, always remember - New Coke happened.