Softs are one thing. I don't think anyone has issues with softs and how they are run. But companies don't market the ride during softs. Universal is actively marketing a ride that is still in softs. That is the part that bugs me. And just because it opened every day at 4 PM and is open for 3 to 5 hours after that point doesn't mean it is open or that everyone that wants to ride it based on marketing will get to ride it. People start at a point in the park and finish in another part. If they start in IOA and make the circle there is a good chance Kong will not be open when they get to Kong. So they either have to trek back later and hope it is open or skip it all together. Now I get rides break down and this could technically happen with any ride, but Kong is consistently not open in the morning/early afternoon.
And before we get into the comparisons of Frozen, we all blasted Disney for opening it too early, not doing softs, and not being able to keep the thing running throughout the day. Which ironically lately they have been keeping Frozen running pretty well. So we should also blast Universal for the decision to do Marketing before having the ride out of softs.