Hockeyman55
V.I.P. Member
I also noticed going west on I4 they have signs up the exit going to Universal will be closed on 4-4-14
I've been reading that guests have been asking about express pass, and how they didn't know it wasn't included...I feel like this is going to be a constant problem for the staff
Totally impressed by all the photos/videos I've seen from Twitter.
My only gripe is thus far that I haven't seen any videos/photos from a standard room. Only family suites.
Knew that would be a problem. A lot of the people who stay at Universal's resorts have stayed there in the past so they expect Express with the hotel. I don't fault the guest either. It's never not been included, most wouldn't even think to look to see if it's included with the room as they just expect it's the standard.I've been reading that guests have been asking about express pass, and how they didn't know it wasn't included...I feel like this is going to be a constant problem for the staff
I've just looked on the website. Don't know if anyone else has seen but the first thing that hits you in the face is "A UNIVERSAL ORLANDO® RESORT VACATION HAS NEVER BEEN SO AFFORDABLE"
That needs changing. I know it's a value resort, but come on, they're majorly underselling it and making it sound like some grotty motel. Have some class, please!
https://www.universalorlando.com/Hotels/Cabana-Bay-Beach-Resort.aspx
Eventually word will get out, but you can't expect guests to know on the first day of opening. We only know Universal has been saying that because we follow it on a daily basis. The average guest probably has only ever looked into the hotel to book a room.I mean, sure, we "can't" blame them... but Universal has made sure to let future vacationers know that Cabana Bay does not include Express; so I mean yea..
How is this lacking in class? It's just marketing. Grab them with a headline. They have a classy picture of the hotel and use the word "affordable". I don't know where you get the grotty motel image from that headline. As a marketing assistant, I have to say it's a good grabber.
I also noticed going west on I4 they have signs up the exit going to Universal will be closed on 4-4-14
Totally impressed by all the photos/videos I've seen from Twitter.
My only gripe is thus far that I haven't seen any videos/photos from a standard room. Only family suites.