So my experience outside of HP eating areas, was, interesting. I am not sure what Universal is thinking with some of this stuff. OK, they want you to use the app, but I will say the places outside of HP do not force it (so good there). However, we actually did want to use it at Burger Digs (long line) and couldn't because they don't put the kids menu on the app. Why? This was the same at Thunder Falls. Such mixed signals in the same park. One they demand you use the app and they do have kids menu items, the other place seems to not care if you use it but you can't use it if you have kids. I am baffled as to what their strategy really is.
Also, WHY do they need to bring the food to your table? So go to Thunder Falls that has a setup similar to Sea World restaurants, but it apparently works completely different. You have to order at register, but can pick up some of the food and drinks along the way? Then they ask for table #, ummm... I don't know I didn't look, can't you just hand me the food? No we can't. OK, well this is dumb, go all the way back to table to get #, come back and order. As I am walking back the lady is walking out with my food, she doesn't seem to know table numbers and is wandering around. I ask table 65? She says yes, I point to where my family is and she gets to table before me. Again, why can't they just hand me the food? I don't see the staffing issue, they had THREE people out front of the restaurant and THREE people by register food area. What were they doing?!? They don't hand out food there, they have one register open, I am baffled by what Universal is honestly doing here.