So when I was at the park today I went to guest relations to ask them to update my California Resident Pass blackout calendar (purchased in April). At first he checked with someone else because he wasn't sure, and then told me it was only the season passes that they were updating (extending from December to February), and not the annual, and there were no changes to the California Resident Pass. When I said there was the email that had gone out with fewer blackout days, he said since it was an online only offer to select people, they weren't updating the calendar. I told him I had emailed to check, specifying which pass I had, and even gave my pass number, and was told I'd be able to upgrade - so he looked at the email, went to check with someone again, and then came back and did it for us.
Ultimately I'm not sure if he only did it because someone had approved it in the email, or if there had been some sort of miscommunication earlier when he'd checked if they were updating for this pass or not.
Ultimately I'm not sure if he only did it because someone had approved it in the email, or if there had been some sort of miscommunication earlier when he'd checked if they were updating for this pass or not.