It was a hot mess.
The detour was supposed to be setup at 3pm, we were in that area after 3 so we followed the signs. It ended up leading us to a sign that said STUDIOS PARKING DETOUR. And that was it. It didn't say turn left, turn right, go straight, or anything. So we were stuck. We tried different ways and nada. Went up to the entrance we usually use to ask for directions and it was still open. We were met with an angry parking CM because my boyfriend didn't see anyone poking their head out so he went up to talk to the security guard.
Later on, we were apart of the first group going after the roaming characters by Echo Lake/Indy. It was supposed to be either the hyenas or Brer Fox/Brer Bear. Lion King is my absolute favorite, so we were trying to figure out when the hyenas were coming. As we stood there, more people joined up to wait for the same thing. We had cast members stopping...cast members that were dressed nicely (so not the normal front line) asking us what we were in line for. It made me giggle when someone posted on another site that every CM they encountered knew what was going on. Pretty much the opposite for boyfriend and I. We had them calling to find out for us when the hyenas would come, but the CMs never came back. It was just a hot mess.
Later on, we went to check Palpatine. His line was long and the CM said it was like 60, so we decided to catch Oogie Boogie's show and then go wait. The preshow was funny, but the show itself felt like something for HOS or HHN. Upon returning to Palpatine, there was no CMs around. He wasn't meeting at the time but his next set was 11:30. We were probably around where the line was when the CM said 60 last time and it was now 11:13. We wanted to ask someone but nobody came out for awhile. At least when I asked, she said we would make it in and we did in pretty much no time.
It just seemed like they didn't equip their CMs with proper information at all.
My boyfriend and I expected a hot mess so while disappointed, we didn't go to guest services or anything. I do intend to e-mail them though.
Despite all the blahness, we did get to meet the hyenas, Starlord and Gamora, Emperor Palpatine and the Royal Guards, and then by chance in SoA near the end of the event, we caught Stromboli, Foulfellow, and Gideon within 5 minutes. So if we count everyone, we met 11 (10 if we only count one of the guards) characters. I'm not complaining about that. It's more than last year!