Are you a You Too Lowe's member? There's only 70 rooms with balconies, so they're limited. I'm a You Too member, and they've always given me a room with a balcony when I asked. You get a room upgrade if one's available with You Too. Someone posted a few months ago that they're now charging an extra $25 a night for balconies, but I don't know if that's true or not. Also, if your vacation is starting on a weekend it's tougher to get a request since they're usually close to full bookings. I would guess the earlier you arrive the better chance for a room choice. There's been times I got there at 9:00 AM and my room was ready, but other times I'd get there around 1 PM and I'd have to wait for a room. (3:00 PM is official check in time). It's all kind of hit & miss unless you can call ahead with your You Too confirmation, if you have one......Portofino is my all time favorite resort. Great pools and the Piazza is ambiance plus. The rooms are huge. The bathrooms are the size of a Motel 6 room.