Lack of action? It sounds like they were investigating it within 10 mins and CLOSED the entire park. She’s acting like they just ignored the threat, but they clearly didn’t. I’m sure this isn’t something any of the cast members were prepared for.
Also a lot of people are crazy...and I’d be suspicious too, given how strange the story is.
She didn’t “have” to talk to the press. She was already refunded, and probably offered free tickets, if not more.
Sorry, just irks me.
Further rant....they even sent people to the hospital...
No one was even harmed ....
Here is the actual story...woman complains about getting a small shock in a pathway, Universal responded by closing the entire park and sending people and employees to the hospital for safety precautions. No one was injured. Universal apologized and offered the tourist a full refund and tickets to come back.
They probably offered all the current park visitors return tickets as well.