Yeah dealing with both Uni and Disney customer service departments, Disney is way better to deal with and they have their crap together way more. You hardly ever get different answers to the same questions there and they are normally faster and more accommodating. I hardly ever waited in line at Disney Customer Service and always waited in a long line at Uni. Uni depending on who you ask, you get a different answer and this happens all the time with them. I love the our system doesn't work that way (or won't let us do that) when the last time I was there it did work that way. Didn't know the systems changed that often - lol
And keep in mind I used to be at guest relations a lot due to my son, so I not only saw what happened with me, but also others waiting in line at the same time with me. Less at Disney did I see others, because seriously that line was always short to non-existent and I didn't have to go every time like I did at Uni. Which was another pain in my rear end and needed to be changed in my opinion.