They were never going to be able to handle the demand. Hotel capacity is outstripping ride capacity. Every new ride of this level at WDW is going to have more demand than capacity for a long time.Well, they likely shouldn't have opened it then if they can't handle the demand.
Feel bad for the cast members working at Guest Relations. What could you even offer them at that point? A ticket and an early boarding group in the morning? What if this was that person's last day?I'm interested in seeing what the boarding group is at 1pm, halfway through the day, and if Disney will accommodate all those with boarding passes. My worry is someone showing up at 8am and got a pass will wait till 10pm and won't be able to ride.