As we continue to implement our new health and safety measures, we are constantly evaluating these procedures and making adjustments as needed to keep the highest levels of health and safety of our Team Members and Guests as our top priority.
We are following CDC guidelines as well as local health protocols, and as such, face coverings are required to visit Universal Orlando Resort. If a Guest does not have a face covering, we have them available for purchase. Face coverings for Team Members are available at Wardrobe.
(Please review the Safety Reminders for Those Reporting to Property for complete details.)
Effective tomorrow (Thursday, June 25), Guests who have a disability that prevents them from wearing a face covering must speak to a Guest Services Coordinator who will inform them of the alternate accommodation, which is to wear a face shield during their visit. A white checkered wristband will be given to Guests requesting an accommodation. Please note that face shields are not permitted on certain attractions, and Guests will have to switch to a face covering for those experiences. Attraction details will be communicated to Guests during their accommodation discussion at Guest Services.
This updated accommodation allows us to assist Guests with disabilities that prevent them from wearing face coverings in a way that adheres to our enhanced protocols. We feel this is a great enhancement for both our Team Members and our Guests. For questions, please contact Guest Services.