I kind of had a similar experience. The first time I waited in a long line, they kept coming out and saying what they were out of. I wanted a plain glazed and they never mentioned being out of them so I didn't consider any other options. I got to the counter and got pretty much the same response as you although they did make some recommendations. Then multiple other visits the line was just too long to wait for a chance at getting the donut I wanted.I was actually not too happy about my overall experience here.
We went last Saturday at around 4pm. The line was 30 minutes, in the shade, but still quite long for only one doughnut. We got up to the counter and were helped by someone who was clearly a manager (was wearing fancy, button-down clothes, not the voodoo doughnut outfit). We asked for a Portland Cream and we were given a very terse "we are out" answer. No apologies, or recommendations for other doughnuts. He just stared at us annoyingly while we tried to decide on another doughnut.
We got the Captain My Captain, which was pretty good, but it was hard to enjoy after receiving that level of customer service which caused us to not return for the rest of our trip.
Anyways, just wanted to put this out here to keep expectations level for this place and recommend that you get there earlier if you want some of the more popular doughnuts.
That's EXACTLY what happened the first time I tried to get a glazed. I was so annoyed.I had bad timing on my choice. I wanted a Maple bar but they were out. Made other selections paid and walked away from the counter. Just as I'm walking away and comes a tray of maple bars.
Derek has a write up of how it works on his Saturday Six articleDoes this mean you can skip the line and walk straight up to a counter? Is there an app for this or do you have to go to their website?
Before I saw this I did a search of the Google App Store, the Voodoo Donuts website and universals website. There is no online ordering or an app. The article tells us that it can only be done via phone call email or text. They found text to be the easiest. Drawback is the minimum is a dozen donuts.Derek has a write up of how it works on his Saturday Six article
6 Reasons We Love VOODOO DOUGHNUTS - TouringPlans.com
I'm a biiig fan of their Boston cream and their pride bar, and of course any place that puts a pentacle on a chocolate donut get my vote.I know the one time I went, I wasn't all that impressed. Got the "Dirt" (Oreo, with white frosting) donut. I was impressed that it was not super expensive - I mean, expensive for a single donut, but not outrageous, but it was just a donut to me. Maybe some of the flavors are all that and a bag of chips, but what I got just wasn't for me.