Iger said the same thing about Galaxy's Edge and... Disneyland has one of the softest summers in the park's entire history.
The failure of marketing heavily for SWGE is probably the last time Disney will ever rely on a "hands off, word of mouth" approach to marketing. Word of mouth is the strongest form of marketing, but not if you can't get those initial mouths inside first.
The mixture of an online AND physical preview center will do a lot better results than just relying on TikTok influencers. A physical center will primarily assist Universal with keeping Passholders to renew once rates are increased to include 3 parks as well.